Booking Tool: Hotels

Search, compare and book hotels

The Search Engine is the search and booking engine integrated into the Agency Panel. It connects to all your suppliers at once, allowing you to compare prices and conditions on a single screen and complete bookings without leaving the platform.

This article covers the complete hotel booking workflow, from searching to booking confirmation.

Access the Search Engine

1. Log in to the.Bundleport platform
2. From the left-hand menu, select Agency Panel.
3. Select Search Engine.

The main screen displays tabs for each product type: Hotels, Flights, Ground Services, Dynamic Package, and Multi-destination.

Search for hotels

Select the Hotels tab and complete the following fields:

• Destination: Enter your search criteria and select an option from the autocomplete list. The search engine supports three destination types:
  • Hotel: Search directly for a specific property by name.
  • City: Search all available accommodations in a city or destination.
  • Point of Interest (POI): Search for hotels near a point of interest, such as landmarks, train stations, airports, exhibition centers, beaches, or tourist attractions.

As you type, the autocomplete groups results by type (Hotel, City, or POI) to make selection easier.

• Check-in – Check-out: Select your check-in and check-out dates.
• Guests: Specify the number of guests and rooms.
• Suppliers: Click Suppliers to display the list of available suppliers, then select or clear the ones you want to include. You can use Deselect all to start from scratch, or Only this next to a supplier to limit the search exclusively to that supplier.

Click Search to run the search.

                                                                                                                        

💡 Tip
If you already know which hotel you want to book, search for it directly by name to access its rates more quickly. If you haven't decided on a hotel yet, you can search by city or by a point of interest to find hotels in the area that best suits your needs.

ℹ️ Information
Below the search form, the Recent Searches section lets you repeat a previous search with a single click. Each card displays the destination, dates, number of guests, and rooms. Click Clear Recent Searches to remove your search history.

Search results

Bundleport checks availability across all selected providers and displays the results progressively, adding them as each provider responds.

The way results are displayed depends on the type of destination selected:

• Hotel: the available rates and room types for the selected hotel are displayed directly, eliminating the need to locate it within a list of results.
• City: a list of the hotels available in the selected city is displayed.
• Point of Interest (POI): the hotels available in the vicinity of the selected point of interest are displayed, sorted according to the selected sorting criteria.

Below the search bar, progress indicators display the status of each provider, along with the number of hotels found and the number of providers that have responded (for example, 81+ hotels · 4/6 providers).

The search bar remains visible at the top of the screen at all times, allowing you to modify any of the search criteria and perform a new search whenever needed.

⚠️Important
Search results are cached for 60 minutes. If you need the latest availability, click Search and refresh cache.

Hotel cards

Each hotel is displayed as a card containing the following information:

• Hotel photo (if available).
• Hotel name, star rating, address, and distance from the city centre.
• Guest rating (for example, 8.6 Excellent) and number of reviews.
• Featured offer from the best provider: provider name, room type, board basis, total price and price per night, cancellation policy, and any additional charges.
• If other providers have offers for the same hotel, they are displayed as additional rows within the same card.

You can mark hotels as favourites by clicking the heart icon, and view all available rooms and rates by clicking View availability.

When searching by City or POI, the results are displayed as a list of hotels. When searching by Hotel, the results focus on the selected property, displaying its available rates directly.

Sort results

By default, results are sorted using the Recommended criterion. You can change the sorting order by clicking the sort selector. The following options are available:

• Recommended (default): calculated based on location, guest reviews, price, popularity, and favourites. The weighting of each factor can be adjusted in the Agency Settings.
• Price: Low to High: sorts results from the lowest-priced option.
• Price: High to Low: sorts results from the highest-priced option.
• Best Rated: sorts results by guest rating.
• Distance from City Centre: sorts results by proximity to the destination's city centre.

ℹ️Information                                                                                                                                                                                Sorting options are available when the search returns a list of hotels (by City or POI). For direct Hotel searches, the results focus on the selected property.

Filters

When the search returns a list of hotels (by City or Point of Interest (POI)), you can use the filters to quickly find the accommodation that best matches your customer's needs.

If the search is performed directly by Hotel, the filters remain available to help you review the options for the selected property. However, some filters intended for locating hotels (such as Distance from City Centre or Hotel Name) may not be available or may have no effect.

The horizontal filter bar provides the following options:

Filter panel

Click Filters to open the side panel containing all available filtering options:

• Price per Night: set a price range to narrow down the results.
• Hotel Category: filter by star rating.
• Popular Amenities: display only hotels offering features such as breakfast included, free cancellation, or proximity to the city centre.
• Facilities: filter by amenities such as Wi-Fi, swimming pool, gym, spa, parking, and more.
• Property Types: limit the results to hotels, resorts, apartments, aparthotels, villas, and other accommodation types.
• Guest Rating: display only hotels with a minimum guest rating.
• Distance from City Centre: filter results by their distance from the destination's city centre or the selected point of interest, where applicable.
• Content Quality: display only hotels with photos, descriptions, multiple providers, best sellers, or those marked as favourites.

Quick filters

The most commonly used filters are available directly above the search results:

• Price: limit the results to a specific price range.
• Favourite Hotels: display only hotels marked as favourites.
• Providers: display offers from a specific provider only.
• Breakfast Included: display only rates that include breakfast.
• Free Cancellation: display only rates with free cancellation.
• Rating 8+: limit the results to hotels with a guest rating of 8 or higher.
• With Photos: display only hotels with available images (enabled by default).
• Hotels: search for a specific hotel within the results list. This filter is especially useful when the initial search was performed by City or Point of Interest (POI).

ℹ️Information                                                                                                                                                                                  When searching by City or Point of Interest (POI), you can combine multiple filters (for example, Price, Hotel Category, and Guest Rating) to quickly narrow down the results and find the most suitable accommodation. Click Clear All to remove all applied filters.

Map view

Click Show Map to display hotel locations on an interactive map.

The map content adapts to the type of search performed:

• Hotel: the map centres on the selected property, allowing you to view its exact location and surrounding area.
• City: all available hotels within the selected city are displayed, making it easy to compare their locations.
• Point of Interest (POI): in addition to the available hotels in the area, the map highlights the selected point of interest, allowing you to quickly identify the nearest accommodation.

Enter the name of a hotel, city, or point of interest in the search box. As you type, suggestions will be displayed to help you quickly find the destination or property you are looking for.

Once you select an option, the search is completed automatically and you can view hotel availability and rates.

You can switch between the list view and the map view at any time without losing your search criteria or applied filters.

The selected filters and sorting option remain active when switching views, so the map displays only the hotels that match the selected criteria.

ℹ️Information                                                                                                                                                                                 The Map View is especially useful when searching for accommodation near a Point of Interest (POI), such as an airport, train station, exhibition centre, beach, or tourist attraction, as it allows you to visually compare the location of each hotel relative to the selected landmark.

Hotel details

To view all the information about a property and its available rates, click View Availability from the hotel card.

You can access the hotel details page regardless of whether the search was performed by Hotel, City, or Point of Interest (POI).

The hotel details page brings together all the information you need to evaluate a property before making a booking, including:

• Header: hotel name, star rating, and full address.
• Photo Gallery: property images with navigation between photos.
• Description: general information about the hotel, its services, and key features.
• Amenities & Facilities: a list of available amenities, such as Wi-Fi, swimming pool, gym, restaurant, spa, parking, accessibility features, and more.
• Location: full address, distance from the destination's city centre or the point of interest used in the search (where applicable), and an interactive map.
• Available Rooms: all rooms and rates returned by the selected providers.

From the Modify Search panel, you can change any of the search criteria, such as the destination, travel dates, occupancy, or providers, without returning to the main search page.

ℹ️Information                                                                                                                                                                                       If you accessed the hotel from a City or Point of Interest (POI) search, the hotel details page preserves the search context, allowing you to easily review the property's location before proceeding with the booking.

ℹ️Information                                                                                                                                                                                When you open a hotel's details page, the platform performs a second, property-specific search across all selected providers. This retrieves additional rooms and rates that some providers do not return in the initial search, helping to optimise the response time of the first search.

Selecting a room

In the Available Rooms section, you will find all the room options returned by each provider. You can filter the results using the following controls:

• Provider: tabs at the top display the name of each provider and the number of available options (for example, All (16), Veturis (15), Go Global (1)). Click a tab to display rates from that provider only.
• All Board Bases: filter by board basis (Room Only, Bed & Breakfast, etc.).
• All Rates: filter by rate type.

Each room option displays the following information:

• Room type name (for example, Deluxe Double) and maximum occupancy.
• Included board basis.
• Provider.
• Cancellation Policy: Free Cancellation or Non-Refundable. Click the ℹ️ information icon to view the cancellation terms, price breakdown, and additional remarks.
• Total price and price per night.
• Add to Proposal: add the selected option to a new or existing proposal without making a booking.
• Book: start the checkout process.

Once you have selected the option you want to confirm, click Book.

Complete the booking

On the Complete Booking page, enter the following information:

• Associated Customer (optional): link the booking to an existing customer so it is recorded in their booking history. Click Search Customer... to search by name or email address. If the customer does not exist, click New Customer to create one directly.
• Guest Information: enter the details for each guest staying at the property, organised by room:
  • Title: select the appropriate title (Mr, Mrs, Ms, etc.).
  • First Name: guest's first name.
  • Last Name: guest's last name.
• Contact Person: the contact details used to send booking confirmations and updates.
  • Use My Account Details: enable this option to automatically populate the fields with your account information. If you have selected a customer, the fields are filled with that customer's details by default.
  • Email Address: email address for booking communications.
  • Full Name: first name and last name.
  • Phone Number: contact telephone number.
  • Address: postal address.
• Special Requests: free-text field for requests to the hotel, such as late arrival, a high-floor room, or a cot. Special requests are forwarded to the hotel but cannot be guaranteed.
• Terms Acceptance: before confirming the booking, select both required checkboxes:
  • Acceptance of the terms and conditions, cancellation policy, and payment conditions.
  • Acceptance of the provider-specific terms and conditions applicable to the booking.

ℹ️Information
If the customer is already registered and has traveller profiles configured, you can automatically fill in the guest information by selecting the corresponding traveller.

Before confirming the booking, review the Booking Summary panel to ensure that all the information is correct:

• Hotel, address, travel dates, length of stay, room type, board basis, and number of adults.
• Price Breakdown: Base (net), Markup (percentage and amount), Subtotal, Discount (if applicable), Property Charges (payable at the hotel), and Pay Now (final amount).

⚠️Important
Important Booking Information: review the cancellation policy and, if necessary, expand View Terms, Charges and Remarks to see cancellation penalties, additional charges, and provider remarks.

Click Complete Booking to confirm the reservation.

Booking confirmation

Once the booking has been confirmed, a confirmation page is displayed with all the booking information organised into the following sections:

• Header: confirmation banner, Bundleport reference, booking status, provider, and provider reference.
• Hotel Details: hotel name, star rating, address, check-in and check-out dates, length of stay, number of guests, and board basis.
• Rooms: room type, occupants, and the name and age of each guest.
• Booking Summary: price breakdown (net base, markup, subtotal, discount, and total), together with details of included taxes and property charges.
• Lead Guest Contact: name, email address, phone number, and nationality.
• Comments: field for adding internal booking notes.
• Important Booking Information: cancellation policy and an expandable Terms, Charges and Remarks section with cancellation terms, additional charges, and provider remarks.
• Activity History: chronological log of booking events (such as price verification and provider confirmation), including the user, description, and date.

 

FAQs

Why do I see more options when I open a hotel's details than on the results page?

Because when you open the details, the platform runs a second, hotel-specific search querying all suppliers. In the general destination search, some suppliers prioritize speed and don't return all available rates. Always check the details before deciding.

How long are results kept in cache?

Results are stored for 60 minutes. If you need updated data, click Search with fresh cache.

Can I book without linking a client?

Yes. Linking a client is optional, but recommended to keep an organized booking history.

Are special requests guaranteed?

No. They're passed on to the hotel, but fulfillment depends on the property's availability.

What are "Charges at the property"?

These are fees or charges (such as the tourist tax) that the guest pays directly at the hotel. They're not included in the amount charged online.

What is the markup in the price breakdown?

It's the commercial margin your agency applies on top of the supplier's net price. You can configure markup percentages in Agency settings

How do I customize the order of recommended results?

The "Recommended" criteria weighs location, reviews, price, popularity, and favorites. You can adjust the weight of each variable in Agency settings

What happens if the price changes between search and confirmation?

The platform verifies the price with the supplier before confirming the booking. If there's been a change, you'll be notified before completing the process so you can decide whether to continue.

Can I add an option to a proposal instead of booking directly?

Yes. Both when selecting a room and at checkout, you can click Add to proposal to include the option in an existing proposal or create a new one